American Mattress

I found out Sunday that I had an unexpected houseguest. My husband’s 90 year old uncle was going to stay over. We didn’t have a guest bedroom. I called around and American Mattress - Ann Arbor came to our rescue. They were able to deliver next day and the crew did all the setup while I worked remote. Amazing customer service!! Thank you!!

Exceptional Service and Expertise at American Mattress I recently had the pleasure of visiting American Mattress and I must say that my experience with the store manager, Josh, exceeded all expectations. His dedication, knowledge, kindness, and patience made my mattress shopping journey truly exceptional. From the moment I entered the store, Josh's warm and welcoming demeanor immediately put me at ease. He took the time to understand my specific needs, asking insightful questions to determine the best mattress options for me. His expertise in the field was evident as he shared valuable information about different mattress types, materials, and the latest sleep technologies. What truly stood out about Josh was his exceptional level of patience. He never rushed me or pressured me into making a hasty decision. Instead, he patiently guided me through the store, allowing me to try out various mattresses and encouraging me to take my time to find the perfect fit. He was always available to answer my questions, no matter how trivial they may have seemed. Moreover, Josh's dedication to customer satisfaction was truly remarkable. He went above and beyond to ensure that I found a mattress that met both my comfort preferences and budget constraints. He took the time to explain the store's warranty and return policies, ensuring that I felt confident in my purchase. Overall, my experience at American Mattress was made exceptional by the outstanding service provided by Josh. His knowledge, kindness, and patience truly set him apart as an exemplary store manager. I highly recommend visiting this store and seeking out Josh's expertise for anyone in need of a new mattress. You will undoubtedly receive top-notch service and find the perfect mattress to ensure a good night's sleep.

Hayden started by taking time to thoroughly understand what we were looking for. He carefully guided us through the different products and was transparent about the advantages and disadvantages of each. He didn’t use gimmicky sales tactics, gave us space to make decisions, and didn’t put any pressure on the sale. My husband and I weren’t expecting to find a mattress so quickly, but we did with Hayden. We didn’t need to try every mattress in the store and walked away feeling confident in our choice. Overall great experience and really nice products.